Refund policy

Return Policy The MLC Space Crew are here to ensure that you are satisfied. We want you to love and enjoy your MLC Space purchase. If something isn’t quite right, please let us know. If something is deemed faulty with your purchase, we encourage all customers to contact our team before dispatching any returns. We do not issue refunds on non-faulty items. If you change your mind, incorrect purchase and have unpacked the product and would like a return, we cannot accept a return on those items. Any consumable compounds inside the use by date will not be the responsibility of MLC Space. If the products harden, clump or solidify with moisture. We will try our best to work with manufacturers to secure a fair outcome, however, we do not take responsibility for the ingredients, flavours and packaging defaults on items dispatched.

ONLINE RETURNS

What if I simply changed my mind on products I purchased at full price and on sale?

If you opt for a refund, this will be processed via the payment method used at the time of purchase. Please also be aware this will incur a 6% transaction fee in accordance with our terms of use policy. Once an order is placed we automatically submit a shipping label for this product and the customer will also be liable for the cost of shipping on the product once created. For all change of mind purchases, you are able to return your items to our place for an exchange or gift voucher only. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with are in the same condition as when they left the MLC Space place. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.mlcspace.com.au. If these conditions are not met, we will unfortunately not be able to provide you with a gift voucher or exchange and no change of mind refunds, exchanges or credit can be provided unless the item(s) are deemed faulty and proof of purchase must be provided.

If you change your mind on any purchases labelled as ‘final sale’, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at the time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty. Unfortunately, we won’t be able to guarantee your desired exchange item is in stock, so please ensure you record at least 2 products you wish to exchange for and we will do our best to assist.

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount. There is no exchange of Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items is subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for a change of mind. Gift with purchases cannot be redeemed for cash and are only available at the time of purchase.

INCORRECT CUSTOMER DETAILS

Should you decide to make a purchase on a family member or friends behalf, please ensure the details listed are checked and confirmed prior to proceeding through to shipping. Our online system applies the shipping address at the customer's request and does not take liability for any returns or losses in the postal system. If your item is incorrectly addressed to an area not currently serviced within Australia your postal fee will still apply.

Upon return of the parcel, our team will contact you and allow you to pay for a further shipping surcharge for re-delivery.

Although we try our best to flag any incorrect addresses we do not hold responsibility for those item(s) shipped incorrectly by the customer. Please check the service regions prior to completion of your parcel(s).

Customers will be responsible for the return shipping and handling charges associated with any returns in the event that the customer wishes to return a product.

You will need to send the original or a copy of your invoice with your order.

In the event that your product is lost in transit, MLC Space will not be held liable and therefore recommends that you send all returns via Registered Post.

Please contact our team before dispatching any items to our facility to ensure we acknowledge the return.

RETURN YOUR ITEMS TO:

ATTN: Returns Department

MLC Space

1204/167, Alfred Street

Fortitude Valley QLD 4006

Australia.

Please Note: MLC Space will not be held responsible if there is a delay in delivery. We ask that you allow 14 business days from the day you return our package for item to be inspected.